Sunday 27th October will be remembered as a day of chaos and havoc. Trees blown over, roofs ripped from buildings and your fence ending up in the neighbours' garden three doors down.

For Ipswich Borough Homes' tenants, the day was no different. However, rather than holding for hours on emergency telephone lines, and being cut off after the fiftieth time of hearing 'press number 4 on your keypad now', they had a much simpler way of reporting the damage to their properties.

On www.ipswichboroughhomes.co.uk, tenants can report damage to any part of their property by filling out a simple online form. An email is then automatically sent to an officer who will deal with the repair and call the tenant back. This service is part of the tailor made web site designed by ARFS

This frees up call centre operators to deal with much more urgent calls, and makes the whole process of reporting storm damage less stressful for the tenant.

With the weather seemingly more unpredictable every year, this is a service that Ipswich Borough Homes tenants will find invaluable.