E-business consultancy, A Recipe for Success (www.arfs.co.uk) offers project based business services for organisations looking to develop an e-commerce strategy. As the company rapidly expands, the challenge is to keep everyone - consultants and customers - firmly in touch. A website, part public, part private has provided the link, offering an on-line knowledge management system enabling staff and customers to share information and communicate over a distance. The system has dramatically enhanced the kind of service the company offers to customers. For example, customers are able to access comprehensive, consistent and up-to-date information about work being carried out.

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